Privacy Policy
lol464 Casino Philippines

1. Introduction

lol464 ("lol464," "we," "us," or "our") operates the online casino and sports betting platform at lol464.cam (the "Platform") and is committed to protecting the privacy and personal data of every player who accesses our Services. This Privacy Policy (the "Policy") explains how lol464 collects, uses, stores, discloses, and protects the personal information you provide — or that is generated — when you use the Platform.

This Policy is drafted in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC). It also reflects internationally recognized principles of data protection where applicable.

By registering an account on lol464, depositing funds, or otherwise accessing the Services, you acknowledge that you have read, understood, and consent to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately and contact our support team to request account closure.

2. Data Controller Information

lol464 is the data controller responsible for your personal information collected through the Platform. As data controller, lol464 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012.

For all privacy-related inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) using the contact information provided in Section 14 of this Policy. We are committed to responding to all privacy-related requests within 15 business days of receipt, in accordance with the timelines prescribed under Philippine data protection law.

3. Personal Data We Collect

lol464 collects the following categories of personal data from players:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify you are at least 21 years of age).
• Residential address in the Philippines, including barangay, city or municipality, and province.
• Valid email address and Philippine mobile phone number.
• Username and encrypted password associated with your lol464 account.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents such as Passport, Driver's License, UMID, PhilSys National ID, Voter's ID, or PhilHealth ID.
• Proof of residential address documents such as utility bills, bank statements, or barangay certificates not older than 90 days.
• Selfie photographs submitted for facial verification purposes.
• Source of funds declarations and supporting documentation where required by anti-money-laundering regulations.

3.3 Financial and Transaction Data

• GCash or PayMaya account details (mobile number associated with the account).
• Bank account details for BDO, BPI, Metrobank, and other participating Philippine banks.
• Credit or debit card details (card number is tokenized and never stored in plaintext).
• Full history of deposits, withdrawals, wagers, wins, losses, and bonus transactions on the Platform.

3.4 Technical and Usage Data

• IP address, device type, operating system, browser type and version.
• Geolocation data derived from your IP address to verify you are accessing the Platform from within the Philippines.
• Session logs including login and logout timestamps, pages visited, games played, and features accessed.
• Cookies and similar tracking technologies as detailed in Section 11 of this Policy.

3.5 Communications Data

• Records of all communications between you and the lol464 customer support team, including live chat transcripts, email correspondence, and any attachments.
• Records of your marketing communication preferences and opt-in or opt-out status for promotional messages.

4. How We Collect Your Data

lol464 collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, submitting support requests, or participating in promotions.
• Automated collection: Technical data collected automatically through cookies, web beacons, server logs, and similar technologies when you access or interact with the Platform.
• Third-party sources: Identity verification data from our KYC/AML service providers; fraud risk signals from fraud prevention platforms; payment confirmation data from GCash, PayMaya, and our banking partners.

5. Purposes and Legal Basis for Processing

lol464 processes your personal data for the following purposes. Each purpose is supported by one or more legal bases under the Data Privacy Act of 2012:

Purpose	Legal Basis
Creating and managing your player account	Performance of contract
Verifying your age (21+) and identity (KYC)	Legal obligation; legitimate interest
Processing deposits, withdrawals, and game transactions	Performance of contract
Anti-money-laundering (AML) compliance and fraud prevention	Legal obligation; legitimate interest
Customer support and dispute resolution	Performance of contract; legitimate interest
Responsible gaming monitoring and player protection	Legal obligation; legitimate interest
Sending transactional and account notifications	Performance of contract
Sending promotional communications (where opted in)	Consent
Platform analytics and service improvement	Legitimate interest
Compliance with Philippine law and regulatory reporting	Legal obligation

Where we rely on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may opt out of marketing messages at any time by contacting our support team or using the unsubscribe function in our emails.

6. Sharing and Disclosure of Your Data

lol464 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with AML regulations.
• Payment processors and e-wallet providers: GCash, PayMaya, Visa/Mastercard processors, and Philippine banking partners involved in processing your transactions.
• Game providers: Licensed software providers such as JILI, PG Soft, Pragmatic Play, and Evolution Gaming who may receive anonymized session data to deliver games.
• Fraud prevention and cybersecurity services: Providers that help us detect, prevent, and respond to fraudulent activity, cheating, and platform abuse.
• Customer support platforms: Third-party live chat and helpdesk software used to manage player communications.
• Regulatory and law enforcement authorities: Government bodies, including the Anti-Money Laundering Council (AMLC) and law enforcement agencies in the Philippines, where we are legally required to disclose information under applicable law or court order.
• Professional advisors: Lawyers, auditors, and accountants bound by professional confidentiality obligations where their services require access to your data.

All third parties with whom lol464 shares personal data are required to process that data in accordance with applicable law and our data processing agreements, which include appropriate technical and organizational security measures.

7. International Data Transfers

Some of lol464's third-party service providers — particularly game software providers and cloud infrastructure services — may be located outside of the Philippines. Where personal data is transferred to countries that may not offer the same level of data protection as Philippine law, lol464 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to standards equivalent to those required by the Data Privacy Act of 2012.

By using the lol464 platform, you consent to the transfer of your personal data to these third-party service providers located outside the Philippines, where necessary for the delivery of our Services.

8. Data Retention

lol464 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with AML record-keeping obligations under Philippine law.
• Financial and transaction data: Retained for a minimum of 5 years from the date of each transaction, as required by the AMLC and relevant tax regulations.
• Customer support communications: Retained for 3 years from the date of the most recent interaction to support dispute resolution.
• Marketing preferences and consent records: Retained until you withdraw consent or request deletion, and for 2 years thereafter as evidence of consent.
• Technical and usage logs: Retained for 12 months for security, fraud detection, and platform performance purposes.

Once the applicable retention period has expired and there is no further legal requirement to retain your data, lol464 will securely delete or anonymize the data in a manner that prevents reconstruction of the original personal information.

9. Security Measures

lol464 takes the security of your personal data seriously. We implement a comprehensive set of technical, organizational, and physical security measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and lol464's servers.
• Encryption at rest for sensitive personal and financial data stored in our databases.
• Password hashing using industry-standard algorithms — your password is never stored in plaintext.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent cybersecurity firms.
• Intrusion detection and monitoring systems that alert our security team to unusual access patterns in real time.

While lol464 employs robust security measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, lol464 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by lol464. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and shared, as detailed in this Policy.
• Right to Access: You may request a copy of the personal data lol464 holds about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For certain information such as your name and date of birth, correction requests require supporting documentation.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where consent has been withdrawn — subject to legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though lol464 may have compelling grounds to continue processing in certain cases.
• Right to Data Portability: You may request a copy of personal data you have provided to lol464 in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

11. Cookies and Tracking Technologies

lol464 uses cookies and similar tracking technologies on the Platform to enhance your gaming experience, ensure platform security, and analyze how players use our Services. The following types of cookies may be placed on your device when you access lol464:

• Strictly necessary cookies: Essential for the basic operation of the Platform, including maintaining your login session, remembering your language preferences, and preventing fraudulent activity. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve platform performance.
• Functional cookies: Remember your preferences and settings, such as your preferred currency display or game lobby filters, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate player behavior across the Platform for product development and marketing effectiveness measurement.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and could prevent you from accessing certain features. Your continued use of the Platform following any update to our cookie practices constitutes your acceptance of those practices.

12. Data of Minors

lol464 strictly prohibits access to the Platform by any person under the age of 21 years, in accordance with Philippine gambling regulations. lol464 does not knowingly collect personal data from minors. If we become aware that a person under 21 has provided personal data to us, we will immediately close the associated account, delete the data, and take appropriate steps in accordance with our Terms and Conditions and applicable law.

If you believe that a minor has accessed lol464 and provided their personal information, please contact our Data Protection Officer immediately at the address provided in Section 14 so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

lol464 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. Any changes will be published on this page with a revised "Last Updated" date. For material changes that significantly affect your rights, we will provide advance notice by email or via an in-site notification at least 7 days before the changes take effect.

We encourage you to review this Policy periodically. Your continued use of the lol464 Platform following the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should discontinue use of the Platform and request account closure.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lol464 processes your personal data, you are welcome to contact our Data Protection Officer. We respond to all privacy inquiries within 15 business days.

• Email (plain text): [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform
• Support Hours: Philippine Standard Time, all days including public holidays

You also have the right to escalate unresolved complaints directly to the National Privacy Commission of the Philippines. The NPC handles complaints from data subjects whose rights under the Data Privacy Act of 2012 have been violated.